Refund Policy
Last updated 8 September 2026.
Membership is paid by direct bank transfer rather than through a card payment provider, so refunds are handled by the committee rather than automatically. This page explains when you can expect one.
If your application is rejected
If a committee member can't verify your proof of payment and rejects your application, no membership is created. If money reached our account in this case, we'll refund it in full to the account it came from.
If you paid the wrong amount, or paid twice
Contact us and we'll sort it out — either refunding the difference or the duplicate payment, or applying it to the right place with your agreement.
Switching teams within 14 days
You can switch from XRacing to XElectric or vice versa within 14 days of submitting your application. Since the two teams have different season fees, switching usually means either:
- A partial refund, if you're moving to the team with the lower fee, or
- A small top-up payment, if you're moving to the team with the higher fee.
We'll tell you which applies and how to pay or receive it. See our Terms & Conditions for the full detail on the swap window.
After the 14-day window, or once you've been approved
Season fees are generally non-refundable once your membership has been approved and the 14-day swap window has closed. We may still make an exception at the committee's discretion — for example, if you withdraw from the university, or in other exceptional circumstances. Contact us to ask; we'll consider it fairly.
Nothing in this policy affects your statutory rights.
How to request a refund
Email us at formulastudent@exeter.ac.uk with your name and the payment details. We aim to process valid refunds within 14 days.